Course Description
Students will explore careers in the Hospitality Industry in order to gain a broad sense of hotel and restaurant operations as a whole. This course explores the day to day tasks of front and back of house positions, customer service, communication fundamentals and problem solving techniques through the use of case studies and projects.
Learning Outcomes:
By the end of this course students will:
· Understand the scope and diversity of careers available in the hospitality industry
· Describe the key day-to-day tasks associated with front of house and back of house positions, and the skills required to perform them effectively.
· Identify the importance of excellent customer service in the hospitality industry, and apply fundamental customer service principles to real-world scenarios.
· Develop effective communication skills in order to interact professionally with guests, coworkers, and supervisors in a hospitality setting.
· Apply problem-solving techniques to common hospitality industry challenges
· Evaluate personal strengths and interests in relation to potential career paths within the hospitality industry, and develop a career plan based on that assessment.