Students will explore careers in the Hospitality Industry with this foundation level program. Students will graduate with a broad knowledge of hotel and restaurant operations and a realistic sense of the industry as a whole. This program is designed to help graduates transition into entry level employment or more advanced studies.
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Program Outline |
Hospitality Futures |
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Hospitality Futures |
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Admission Requirements: |
High school graduation from a country in which an official language is English and the main language of instruction was English (proof required) OR IELTS with minimum 5 band in each skill area or equivalent (CELPIP 5 in each skill area, TOEIC 500, CEFR B2) OR Completion of Level 5 of an English as a Second Language program OR Minimum score of 70% on the CIBL English Assessment and interview to verify language skill. |
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Program Length: |
80 hours |
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Delivery Method: |
Distance Education / Online |
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Program Description
Students will explore careers in the Hospitality Industry with this foundation level program. Students will graduate with a broad knowledge of hotel and restaurant operations and a realistic sense of the industry as a whole. This program is designed to help graduates transition into entry level employment or more advanced studies.
Learning Outcomes:
By the end of this course students will be able to:
· Identify a range of employment opportunities in the Hospitality Industry
· Recognize industry standard practices and processes as they relate to various occupations
· Demonstrate knowledge of major tools, equipment and materials used in hotels and restaurants
· Construct an individualized resume and cover letter
Accessing the program
To begin this course, log into your personal learning environment in the CIBL Moodle. All of the Hospitality Futures Program courses are listed here.
Technology Requirements
Students enrolled in the Hospitality Futures program are required to have access to a computer with:
- PC: Pentium III 600 MHz processor or faster, 256 MB RAM or greater (512 MB recommended), Windows XP/Vista/Win7
- MAC: Intel x 86 based processor, 512 MB RAM or greater (1 GB recommended), Mac OS-X 10.5 (Leopard) or 10.6 (Snow Leopard)
- Word Processing Software (Microsoft Word recommended)
- PDF Reader (Adobe recommended)
- Speakers or headphones
- Ability to record audio and video and access Skype (either via a webcam or using a smart phone)
- Camera or smart phone to take digital photographs
Technical Assistance: Let us know immediately if there are any problems with your course, broken links or if you need technical assistance technical@ciblonline.ca
Instructors
Your instructor is always willing to answer any questions you may have and will check in with you periodically. Please respond quickly to your Instructor’s messages as we want to know how you are doing with your studies!
Instructor Name: Charlotte Matthews
Instructor email: charlotte@ciblonline.ca
Instructor phone: 604-499-0717
Instructor Skype: ciblinstructor
CIBL Email Response and Student Assistance Policy:
Just because you are learning online doesn’t mean that you are alone. If you send an email to your Instructor, you can be sure that he or she will respond within 3 business days. If you would like to speak to your Instructor (or if your instructor would like to speak to you) you can call our office or connect on Skype. Please add your Instructor on Skype before beginning the course.
Schedule
Access to the courses in the Hospitality Futures Program is valid for 6 months from the date you received your Username and Password. You can complete the lessons and the assignments at your own pace. This program is designed to take 80 hours to complete. This includes the time you will spend accessing the online lessons, activities and quizzes but does not include any additional time you may require to complete assignments. If you haven’t logged in to your personal learning environment in awhile, a staff member will contact you to check on your progress. Please let us know how you are doing!
The Hospitality Futures program is made up of 8 courses. You must complete the Communication for Futures in Hospitality course first. After successfully completing this class, you may access the remaining courses in the order you wish. You may also work on more than 1 class at a time.
Methods of Evaluation, Feedback , and Program Completion
A variety of types of assessments have been included in the course and are designed to help you gain a better understanding of the course material. Each individual course outline describes how your final course mark is determined. Read each course outline carefully to understand how you will be marked. Completion of all assessments is mandatory in order to finish a course.
Self Check Review Activity
These activities must be marked as complete in order to complete the course. These activities are designed for you to practice the course material only. These activities do not count toward your final mark. You have unlimited attempts with these activities.
Self Check Review Quiz
These activities are designed to ensure you understand the course materials. You must achieve 100% in these activities in order to proceed to the next topic in the course. These activities do not count toward your final mark. You have unlimited attempts with these activities.
Course Quiz
Courses contain quizzes at regular points to ensure students are following the course materials. You can only attempt the quiz once, so be sure to study before starting! These quizzes will count towards a portion of your final course mark.
Final Review Quiz
These quizzes will contain questions from the entire course. Each course ends with a final review quiz. The final review quiz will count toward your final course mark.
Assignments
A variety of types of assignments have been included in the course to ensure that you have an opportunity to use the skills that you have learned. Completion of all assignments is mandatory in order to finish the course. Assignments may require you to answer questions, write a short response, create and audio or video recording or upload photographs. Upload your assignments directly into the activity listed. You can always message your Instructor if have a question or would like to add something. Marking criteria for all assignments is included and you are advised to review the expectations before starting your assignment.
If you need help from your instructor, you may instant message them at any time.
Hint: The first class that you are required to take in the program, English for Futures in Hospitality, will explain, in detail, what you can expect each step of the way. Also, each course in the program has a very similar structure, so you will get used to how to complete assignments and do well on quizzes.
Participation
Interactions with your instructor and fellow students taking the course is an important part of learning, especially when you are online. Each course contains a forum and students are required to create new posts and comment on existing posts. Participation is always included in the final course mark. Students should only discuss topics relevant to the Hospitality Industry. Unrelated content will be removed.
Feedback
Your instructor will provide written feedback to you every time you complete a course. If you ever have any questions about this feedback, do not hesitate to ask. Your instructor will also conduct a formal written review of your progress after your have fully completed 2 courses (before 30% completion) and again after completing 4 courses (50% completion). These reviews are designed to help you identify your strengths and weaknesses so far in the program.
Course Pass Mark
You must achieve at least 50% overall in the course in order to pass. If you are unable to achieve this mark, your instructor will recommend that you re-do quizzes or assignments so that you may improve your mark. You can view your current mark anytime online. You must pass all courses in order to receive your program certificate.
Program Completion
The program is considered complete upon successfully achieving the 50% pass mark in all 8 courses. Within 2 weeks of completing all required courses your certificate and transcript will be issued via regular mail. Please allow appropriate delivery time for your certificate to arrive.
Learning Resources
All of the learning materials for this course can either be viewed or downloaded from your personal learning environment in the CIBL Moodle. You will be asked to visit other websites to view information or videos as part of the course materials. Please notify your instructor if you are having trouble accessing any item.
Employment Preparation
The Hospitality Futures Course is intended to prepare students for entry-level occupations in the hospitality and restaurant industries including: Hotel Front Desk Clerks (NOC 6525), Housekeeping Room Attendants (NOC 6731), Food Counter Attendants (NOC 6711), Kitchen Helpers (NOC 6711), and Food and Beverage Servers (NOC 6513)
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Program Outline |
Housekeeping and Facilities Maintenance |
Communication for Futures in Hospitality
Course Length: 10 hours
Access and complete this course first!
This course describes the expectations and provides strategies to excel to communicating well with guests and coworkers. Using the four language skill areas as a base, students will practice common workplace scenarios so they may react confidently on the job. Additionally, Students will introduce themselves to their instructor and prepare to begin the Hospitality Futures program.
Learning Outcomes:
By the end of the course students will be able to:
· Identify tone and recognize the presence of implied meaning
· Create composed pieces of short written communication
· Identify a variety of useful phrases and responses for common scenarios
· Read Industry materials for detail
· Define common terms and phrases used on the job in the hospitality industry
Hotel Operations
Course Length: 10 hours
This course provides you with an over view of the departments within a large hotel or resort and discusses how each department functions. This course also provides useful training on effective communication and guest interaction.
Learning Outcomes:
By the end of the course students will be able to:
· Describe the different departments within a hotel or resort as well as their function within the business
· Identify department roles and job duties
· Effectively and professional address guest inquiries
· Effectively manage difficult guests
· Understand how internal customer service affects overall guest experience
Housekeeping and Facilities Maintenance
Course Length: 10 hrs
This course provides you with an overview of the Housekeeping and Maintenance Departments with a hotel including the roles and responsibilities of this department, daily and subroutines preformed as well as the health and safety considerations specific to these occupations.
Learning Outcomes:
By the end of the course students will be able to:
· State various types of accommodation
· Identify different roles within the Housekeeping Department
· Identify major responsibilities of the Housekeeping Department
· Correctly order basic steps involved in cleaning a guest room
· Differentiate between daily and subroutines
· Describe how to prevent accidents and injuries in the workplace
Restaurant Operations
Course Length: 10 hours
This course will discuss how restaurants are organized, focusing on the job duties of the staff who work in food service. The course will also provide an introduction to culinary theory by looking at common equipment used to prepare food and the recipes required to do so.
Learning Outcomes:
By the end of the course students will be able to:
· Have an understanding of a range of jobs performed in a commercial kitchen
· Identify commercial restaurant equipment
· Identify and select basic cooking techniques
· Use a recipe to create a restaurant dish
· Recognize common menu items from continental menus
· Have an understanding of a range of service positions found in restaurants
Food and Work Place Safety
Course Length: 10 hours
This course provides students with an overview of safe food handling procedures and workplace safety for commercial kitchens. Students will learn from scenarios and examples common to busy workplaces.
Learning Outcomes:
By the
end of this course students will:
· Apply theoretical information to minimize illness from food
· Identify potentially hazardous foods and scenarios
· Identify ways to minimize and control causes of food borne illness
· Recognize ways to design (or improve) working habits to avoid personal injury
Bar and Beverage Operations
Course Length: 10 hours
This course provides you with an overview of beverage preparation and service techniques and standards. A wide range of alcoholic and nonalcoholic drinks are discussed.
Learning Outcomes:
By the
end of this course students will:
· Describe different types of alcoholic and non-alcoholic drinks
· Describe ingredients in alcoholic and non-alcoholic drinks
· Describe how different types of drinks are made
· Identify what food goes well with certain drinks
· Describe how to safely and responsibly serve alcoholic beverages
Geography and Popular Destinations Course Length: 10 hours
This course provides you with an overview of some of the world’s top tourist destination and their most popular attractions. Students will learn about current trends in the tourism industry and the associated employment opportunities.
Learning Outcomes:
By the end of this course students will:
· List the world’s 7 continents
· List the world’s 5 oceans
· Describe major tourist destinations
· Describe the unique cultural aspects of each destination
· Effectively make recommendations to guests regarding destinations
Resume Development and Job Search Techniques Course Length: 10 hours
This course has been designed to help students build confidence and apply for jobs in the Hospitality Industry by discussing ways to land your first job and creating a resume and cover letter with our easy to use template.
Learning Outcomes:
By the end of this course students will:
· Write a resume that showcases your skills
· Write a cover letter that sows why you are a good match for the job
· Personalize your resume and cover letter for a job posting
This course provides students with an overview of safe food handling procedures and workplace safety for commercial kitchens. Students will learn from scenarios and examples common to busy workplaces.
This course provides you with an overview of some of the world’s top tourist destinations and their most popular attractions. Students will learn about current trends in the tourism industry and the associated employment opportunities.
This course provides you with an overview of beverage preparation and service techniques and standards. A wide range of alcoholic and nonalcoholic drinks are discussed.
This course has been designed to help you build confidence and apply for jobs in the Hospitality Industry by discussing ways to land your first job and creating a resume and cover letter with our easy to use templates.